Zibiya Womens Bohemian floral print mini dress with kimono sleeves

Your Privacy Matters to Us

At Zibiya, protecting your privacy is just as important as delivering quality products. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.

What We Collect

When you browse or shop on our website, we may collect the following:

• Personal details like your name, email, shipping address, and phone number when you place an order or sign up for an account.
• Payment information, handled securely through trusted third-party processors – we never store full card details.
• Device and usage data, including your IP address, browser type, and browsing behavior, gathered via cookies and analytics tools.

We only collect what we need to run our store and provide a better shopping experience.

How We Use Your Information

Your data helps us:

• Fulfill and deliver your orders
• Send important order updates
• Respond to your questions or support requests
• Improve our website and personalize your shopping experience
• Prevent fraud or unauthorized access

We do not use your personal information for any purposes not stated here.

Visibility of Shared Content

If you post a review or comment on our website or social media platforms, this content may be visible to other users. Please remember not to include private or sensitive information in public posts.

Links to Other Sites

Our website may contain links to third-party websites. These platforms operate independently, and we are not responsible for their content or data handling practices. We encourage you to read their privacy policies before engaging.

About Children’s Privacy

We do not knowingly collect or store information from anyone under the age of 13. If you’re a parent or guardian and believe your child has submitted personal data to us, please contact us immediately so we can take appropriate action.

Data Retention

We keep your information only as long as necessary to:

• Complete your orders
• Meet legal obligations
• Handle customer service and refunds
• Improve our services

After that, your data is safely deleted or anonymized.

Your Control Over Your Information

You have the right to:

• View what data we hold about you
• Request corrections to inaccurate information
• Ask for your data to be deleted
• Opt out of marketing emails at any time

Simply email us at support@zibiya.com, and we’ll respond promptly.

Sharing and Security

We do not sell or rent your data. Some trusted partners (like payment gateways or shipping companies) may receive limited access, strictly for order processing or delivery purposes. Your information is protected with up-to-date security protocols.

Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, the updated version will be posted here with a new “Effective Date.”

Effective Date: May 27, 2025

Contact Us

If you have any concerns or questions about your privacy, we’re always here to help.

Email: support@zibiya.com
Contact page: zibiya.com/contact

Thank you for trusting us. Your privacy is a responsibility we take seriously.

We appreciate your purchase and want you to be fully satisfied. If your order does not meet your expectations, we offer a clear and fair return process.

Eligibility for Return

To be eligible for a return, please ensure the following:

• The item is unused and unworn.
• All original tags are still attached.
• The item is preferably returned in its original packaging.
• You have proof of purchase, such as your order number or confirmation email.

Providing Details for Your Return

When you request a return, please include a detailed explanation of the issue you encountered. This could be:

• Receiving the wrong size.
• Receiving the incorrect color.
• The product is defective.

Required Photographic Evidence

To help us process your return quickly, please provide at least two clear, well-lit photographs:

• One photo showing the defective or incorrect area.
• One photo showing the size tag (if applicable).
• Full shots of both the front and back of the item.

Return requests without complete photographic evidence will unfortunately be automatically declined.

Initiating Your Return

• Returns must be started within 60 days from the date you received your order. We cannot accept requests made after this time.
• To begin, please contact our customer service at [insert contact info].
• In your communication, please include:
  • Your full name.
  • Your order number.
  • A clear explanation of the issue.
  • All the required photos.
  • Whether you would prefer a refund or an exchange.

Return Shipping Costs

• If the return is due to an error on our part, we will cover the return shipping costs and provide you with a prepaid label.
• In all other cases, the return shipping fees will be your responsibility.
• Please note that original shipping charges are non-refundable unless the return is due to our mistake.

Refund Policy

Once we receive your returned item, our team will inspect it thoroughly to ensure it complies with our return criteria. This process typically takes up to 72 hours.

If Your Return is Approved

• Refund Processing: If your return is approved, we will process your refund within 7 business days.
• Credited to Original Payment: The refund will be credited back to the original payment method you used for your purchase.
• Refund Arrival Timeline: Please keep in mind that it might take your bank or card issuer an additional few days to reflect the credit in your account.

Important Notes on Refunds

• Original Shipping Non-Refundable: Please note that the initial shipping fees you paid are non-refundable, unless the reason for the return is an error on our part.
• Prepaid Label Deduction: If we provided you with a prepaid return shipping label, but the return wasn’t due to our mistake, the cost of that shipping label may be deducted from the total refund amount.

If Your Return Doesn’t Meet Our Guidelines

• If your returned item does not meet our return criteria, we will notify you.
• In such cases, the item may be shipped back to you at your expense..

Exchange Policy

Exchanges are available only for damaged, defective, wrong size, or incorrect products. We do not accept exchanges due to change of mind or preferences. To request an exchange, please contact us at [insert contact info] with your full name, order number, detailed issue description, and clear photos supporting your claim.

If approved and the replacement item is available, we will send it to you free of charge, along with tracking details. If the item you need is out of stock, we will contact you to explore other options, including a possible refund.

For any questions or help with returns, refunds, or exchanges, please reach out to our support team at [insert contact details]. Your satisfaction is our priority, and we’re here to assist you every step of the way.

For any inquiries or requests regarding our return and refund policy, please email us at support@zibiya.com. Our customer service team aims to respond within 48 business hours to assist you promptly and efficiently.